ITIL Processes - Infrastructure Process Manager
We are looking for a new colleagues to be a part of our international team IT Group Services. Join us in Praha, Brno or České Budějovice.
In this role you will
- be responsible for the implementation and steering of the Service Management framework and the ITIL processes with the focus on Incident and Problem Management for Infrastructure Services
- collaborate with the IT Service Owner of Infrastructure Services on all matters regarding the processes and the operational framework
- support to continuously improve the process to develop the Service Management framework, the processes and to manage feedback
- collaborate with the IT Service Owner to define tool requirements and enable process automation where possible
- actively contribute in communities as Infrastructure Process Expert for the Incident and Problem Management
- be responsible for stakeholder management on all levels and act as the interface of Infrastructure Services for all topics concerning ITIL processes and the operational framework
- assist Infrastructure Services Operational teams on managing process escalations and requests
- define, implement and monitor process KPI’s to measure performance (e.g. acceptance or breaches) and to actively manage divergences (e.g. increase of incident backlog)
- actively foster knowledge exchange and team building as part of an international team
What we need from you
You don't have to be Superman but there are a few qualities / knowledge we need from you ...
- University degree in Information Technology or similar
- Previous experience working within Service Management and/or IT Infrastructure
- ITIL V3 or 4 certificated
- Knowledge and experience of Agile methodology
- Experience of ServiceNow is an advantage
- Business and value focused attitude
- Self-contained working, flexibility and high willingness of personal development
- Strong communication and networking skills to collaborate with stakeholders at all management levels
- Willingness to travel and work in a virtual team
- Experience in multicultural working environment
- Business fluent in English, German is a plus
- Please apply with your CV in english.
We offer
- Strong, international and stable company.
- 5 weeks of vacation.
- Contribution to supplementary pension insurance and other benefits based on collective agreement.
- Flexible working hours.
- Education and systematic professional development.
- Pleasant work team.
ID: 174689 Start date: 01.04.2022 Closing date: 18.02.2022
Are you interested in this job position and are you wondering where to send your CV? Just click on the blue box Login and create an online application in our database. We will contact you as soon as possible! If you have any questions, you can contact Jarmila Grulová, jarmila.spicova@eon.cz.
E.ON is commited to equal opportunities and actively promotes diversity, equality and flexibility.
E.ON is a privately-owned international energy company. Our 75 000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks and customer solutions.