Service Integration Specialist

E.ON Česká republika, s.r.o. provides professional service and consulting to all other companies of the E.ON Czech Group. The key services relate mainly to support and delivery of services in the areas of HR, IT, finance, legal, business administration and communication. Approximately a thousand managers, specialists, experts and administrative staff work here to help drive the entire E.ON Group forward towards a modern, digital company that can easily meet the challenges of today's energy industry and succeed in the Czech energy market.

E.ON is currently transforming its IT end to end operation and focusing on energy networks and energy-related infrastructure, as well as a provider of advanced customer solutions for more than 50 million customers.

The role holder will work alongside the overall organisation (cross E.ON group) providing framework, processes and coordination support for SIAM and ITIL adoption. Will interact with IT departments within EDT and BITs or business units to address improvements, optimisation and automation to support service performance and process adoption. The holder of the position will liaise with service owners and service providers delivering changes to live services, providing advice and guidance on deliverables required, engagement processes and policies and the general Service Transition process.

In this role you will

• ensure successful interaction between the in scope SIAM process areas within the Service Integration across multiple European services.
• identify potential process improvements related to the interaction with the decentralized/centralized IT departments and coordinate those improvements.
• develop and support the framework for integrating other or new IT departments of business units into the in scope E.ON IT process framework.
• be responsible for process documentation.
• be supporting the operational process escalations and queries.
• collaborate with other process or practice leads to address dependencies, risks, optimisations, and automation (primarily focused on Access Mgmt. & Change Mgmt., etc).
• be an active part of the international team and contribute to knowledge sharing and team bonding.
• need to understand Supplier Mgmt.
• support the E2E decommission process and cooperate with external provider.

The actions and behaviours of all employees must treat our customers fairly and comply with regulations.  For all customer facing roles employees must understand any regulations, policies and processes which relate to their job role and provide fair outcomes when giving service to our customers.

What we expect from you?

You don't have to be Superman but there are a few qualities / knowledge we need from you ...

• knowledge and experience of ITIL Service Management Lifecycle and processes,
• analytical skills – requires tenacity, influencing and the ability to lead multi skilled groups of individuals, and at different working levels
• experience of influencing people across diverse organisations and cultures
• communication skills and proven experience in influencing stakeholders
• knowledge of Outsourcing / Global Delivery methodologies
• ITIL certified

It will also be great if you have/know…

• agile change and service delivery practices
• DevOps philosophy, practices and tooling
• business Services approach, definition and operation
• knowledge and experience of managing Suppliers, driving high performance delivery
• proven track record in managing and implementing Service Performance Processes
• knowledge of Agile Methodologies

The role holder must have

• confidence with a “can do” but realistic attitude
• flexible and adaptable to changing environment e.g. external and business challenges
• commercial knowledge relevant to the Energy sector
• good listener and confident presenter
• excellent interpersonal & communication skills
• excellent decision making and problem solving skills
• a good understanding of contract management
• strong influencing and negotiating skills
• conflict management

Please apply with your CV in English.

We offer

• a rewarding contribution towards E.ON’s digital transformation.
• membership of a truly international team with an international strategy.
• take responsibility to commit and deliver with your team.
• 13th salary.
• personal account 17.500 CZK for each year.
• contribution for Pension and Life insurance.
• meal vouchers 150 CZK (contribution of employer 55%).
• strong, international and stable company.
• 5 weeks of vacation.
• flexible working hours.
• education and systematic professional development.
• pleasant work team.

ID position: 212103  Preffered start: dle domluvy  

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Are you interested in this job position and are you wondering where to send your CV? Just click on the blue box Login and create an online application in our database. We will contact you as soon as possible!

If you have any questions, you can contact  Jarmila Grulová, jarmila.grulova@eon.cz.

E.ON is commited to equal opportunities and actively promotes diversity, equality and flexibility.

E.ON is a privately-owned international energy company. Our 75 000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks and customer solutions.