GROUP IT Services is a functionally managed department that works for the Global Technology Platforms of EDT GmbH.E.ON Digital Technology plays a key role in shaping the energy transition by leading E.ON's digital transformation across Europe. We explore new paths through developing ideas, breaking new ground, making visions reality, and bringing new technologies to life. In flexible working models and teams, we deliver sustainable technology solutions to meet the energy challenges of tomorrow

In this role you will have the following responsibilities:

• In this role, you will take responsibility for providing advanced (Level 3) macOS and Jamf Pro support within our organization, acting as the highest escalation point for complex technical issues and ensuring the overall effectiveness of Apple device support ensuring smooth operation, troubleshooting, and user satisfaction utilizing your expertise in macOS, Jamf Pro and Microsoft technologies. You will oversee and coordinate 1st and 2nd Level Support teams, define support strategies, and drive the continuous improvement of support processes and tools for macOS environments within our organization.

  meaningful & challenging - Your tasks

  • Take ownership of the overall support process for Apple Mac devices and Jamf Pro, acting as the 3rd Level escalation point for complex technical issues and ensuring ongoing process optimization and incident resolution.
  • Guide, mentor, and support 1st and 2nd Level teams, ensuring efficient knowledge transfer, skills development, and consistent service quality.
  • Collaborate in defining and executing the IT support strategy for Apple devices in alignment with the digital workplace vision, working closely with other IT teams (network, security, application) to ensure an integrated support approach.
  • Support the deployment, configuration, and management of macOS devices (e.g., with JAMF), ensuring compliance with security and organizational standards.
  • Analyze recurring incidents, identify root causes and automation opportunities, and drive the continuous improvement of support processes.
  • Develop and maintain user guides, documentation, and knowledge base articles for both end users and support teams.
  • Log and track support requests in the IT service management system, ensuring accurate documentation and escalation as necessary.

What we need from you:

authentic & ambitious - Your profile

• • A degree in Information Technology, Computer Science, or a related field is preferred, or equivalent work experience.
  • Hands-on experience in supporting macOS environments, with deep knowledge of macOS operating systems, JAMF administration, and Apple hardware.
  • Strong analytical and troubleshooting skills, with the ability to diagnose and resolve complex technical issues quickly.
  • Excellent verbal and written communication skills in German and English, with the ability to convey technical information clearly to users of varying technical expertise.
  • Ability to work well in a team-oriented environment, collaborating with colleagues and other IT departments to deliver high-quality support.
  • A proactive approach to user support, with a focus on providing excellent customer service and ensuring user satisfaction.
  • Relevant certifications such as Apple Certified Support Professional (ACSP), Jamf Certified Admin, or equivalent. (e.g. Jamf 200 or higher). 

What do we offer?

• A crucial role in shaping E.ON’s future in a green and sustainable energy world.
• A space to develop ideas and create personal impact.
• An agile and hands-on environment.
• An opportunity to work with colleagues in multiple E.ON operating regions.
• 5 weeks of holiday
• You won't just leave home with your paycheck, but also with pleasant benefits.
• Flexible working hours.

Requisition ID: 240143  Preferred start date: 1.11.2025  

Contact: Are you interested in this job position and are you wondering where to send your CV? Just click on the blue box Login and create an online application in our database. We will contact you as soon as possible!

If you have any questions, you can contact: David Kapin , david.kapin@eon.cz

E.ON is committed to equal opportunities and actively promotes diversity, equality and flexibility.

E.ON is a privately-owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.